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Refund & Cancellation Policy

Refund Policy

At NovikHealthFit, we are committed to providing high-quality personal training services. Please review our refund policy before purchasing any training sessions or programs.

​Personal Training Sessions

  • Individual training sessions or technique breakdowns are non-refundable once they have been completed.

  • Unused prepaid sessions may be eligible for a refund within 7 days of purchase, provided no sessions have been used. Approved refunds may be subject to a processing fee of up to 10%.

  • If one or more sessions have been used, any refund will be calculated based on the full single-session rate rather than any discounted package pricing.

​Training Packages

  • Training packages are non-transferable and non-refundable after the first session has been completed, except where required by applicable law.

  • If a package is cancelled before the first session, a refund may be issued, less any applicable administrative or processing fees.

  • Expired packages are not eligible for refunds.

Online Coaching & Digital Programs

  • Due to the immediate delivery of digital materials and beforehand personalized programming, online coaching fees, workout plans, nutrition guides, and other digital products are non-refundable once access has been granted or materials have been delivered.

Memberships

  • Membership fees are billed according to the selected billing cycle.

  • Monthly memberships may be cancelled before the next billing date to avoid future charges.

  • Partial refunds are not provided for unused time within a billing period.

Cancellation & Rescheduling

  • Clients must provide at least 24 hours' notice to cancel or reschedule a training session.

  • Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session ("no-show"), will result in the session being forfeited and charged in full.

  • Exceptions may be made at the company's sole discretion in cases of documented emergencies or severe illness.

Medical Circumstances

If a client is unable to continue training due to a documented medical condition, NovikHealthFit may, at its discretion:

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  • Pause the remaining sessions for a reasonable period; or

  • Provide a prorated refund for unused sessions upon receipt of appropriate medical documentation.

Company Cancellations

If a trainer must cancel a session, the client may choose to:

 

  • Reschedule the session at no additional cost; or

  • Receive a credit for the cancelled session.

 

If NovikHealthFit is unable to continue providing services, clients will receive a prorated refund for any prepaid, unused sessions.

Refund Processing

Approved refunds will be processed using the original method of payment within 7–14 business days, depending on the payment provider.

Contact

If you have questions regarding this policy or wish to request a refund, please contact:

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The NovikHealthFit Team

Email: novikhealthfit@gmail.com

Phone: +1(306) 209-0249

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